Category: News

The Orthopaedic Center Introduces New Virtual Assistant to Improve Patient Scheduling Experience

Meet Bobbie, the newest member of TOC’s team. Bobbie is TOC’s new virtual assistant that’s powered by the same conversational engine as Amazon Alexa. Bobbie will give you the option to use an automated agent to confirm, cancel, and reschedule appointments via telephone or web chat.

How will Bobbie serve our patients?

Intelligent conversations via phone call and web chat: When you call our main number or visit the TOC website, you will have the option to speak to Bobbie to confirm, reschedule, or cancel an existing appointment.

Available 24/7: Bobbie is able to handle patient needs, no matter how many other patients are calling or the time of day. You can reach Bobbie to confirm, reschedule, or cancel an existing appointment by using the web chat at the bottom of our website, or by selecting the option to talk to Bobbie when you call.

 

Right now, Bobbie can confirm, reschedule, or cancel existing appointments. If you’d like to schedule a new appointment, you can do so by calling (256) 539-2728 or clicking
Request an Appointment. We look forward to providing you and your family with exceptional orthopaedic care.

Mask Preferred Policy

Mask PreferredTOC is enforcing a “Mask Preferred” policy at all locations. This policy is in compliance with the current OSHA workplace recommendations in place.

Effective December 6, 2021:

  • Vaccinated TOC staff will follow a Mask Optional policy
  • Unvaccinated TOC staff will follow a Mask Preferred (not required) policy
  • TOC patients will follow a Mask Preferred (not required) policy
  • No-Lobby Waiting: Patients will continue have the option to wait in their vehicle after checking in for their appointment.
  • If you are not feeling well or have been exposed to someone with COVID-19, please call so that we can reschedule your care.

We look forward to providing you and your family with exceptional orthopaedic care.

Athlete of the Year – Gracie Lynn Butler

CONGRATULATIONS to Gracie Lynn Butler from Hazel Green High School.
She was named the TOC Sports/ Huntsville Hospital Sports Center 2020-2021 Athlete of the Year Scholarship Winner!

Gracie Lynn has been awarded a $1,000 scholarship to use for future schooling.
Please congratulate Gracie Lynn and all our Athlete of the Year candidates on an amazing school year!

Gracie Lynn Butler

Hazel Green High School

Volleyball / Tennis

4.35 GPA

 

– Volleyball — 1st Team All-State – 3x / Maxx Preps “Best Player in the State” / State Champion / Tennis – #1 Seed & Co. Champ

– AP Scholar / Girls State Candidate / National Honors Society / Trojan Ambassador / Student Council / Numerous Subject Awards

– Church Bible Study Leader / Special Olympics Volunteer / S.P.A.R.K.S. Member (Assist In youth schooling) / Church Volunteer

Updated Mask Policy

COVID 19 UPDATE

Effective 4.12.21:

With the statewide COVID restrictions being lifted by the Governor of Alabama, TOC will implement the following COVID guidelines at all TOC locations.

  • Beginning April 12th, we encourage our patients to wear masks; however, masks are not required. TOC will continue to provide a mask for any patient that requests one.  Please note:  patients of Dr. Clark, Dr. Maddox, and Dr. Licht will be required to wear a mask until further notice.
  • All TOC staff are required to wear masks until further notice.
  • Our lobbies will be open, following the guideline of social distancing. TOC will continue to offer our No Lobby wait option. Once you check-in, you can wait in your car until time to see your provider.
  • If you are not feeling well or have been exposed to COVID, please call so that we can reschedule your care.

As always, TOC will continue to provide exceptional orthopaedic care to our current and future patients in the safest environment possible.